Returns and Refunds policy
We want you to shop with confidence. If there is an issue with your order, we're here to help.
Please Check Sizing Carefully
We strongly encourage customers to review the sizing chart provided on each product page before placing an order.
If you are unsure which size to choose, please contact us before placing your order and we will be happy to assist.
Return Eligibility
To be eligible for a return or refund, items must be:
- Unworn, unused, and unwashed
- In their original condition
- With all original tags attached
- Free from stains, perfumes, odours, or damage
Returns that do not meet these requirements may not be accepted.
No Change of Mind Returns
We do not accept returns or refunds for:
- Change of mind
- Incorrect size selection
- Colour preference
- Personal preference
- Ordering the wrong item
Please carefully review all product descriptions, images, and sizing information before placing your order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
To assist with your claim, you must provide:
- Your order number
- A description of the issue
- Clear photographs of the received product
- A full unboxing video showing the package being opened and the issue identified
Claims submitted without sufficient evidence may not be approved.
Once we have reviewed and confirmed the issue, we will provide an appropriate resolution, which may include a replacement item, store credit, or a full refund.
Refunds
If a refund is approved, it will be processed to your original payment method.
Refund processing times may vary depending on your payment provider and financial institution.
Please allow 5–10 business days after approval for the refund to be reflected in your account.
Lost or Delayed Shipments
Delivery times are estimates only and may vary due to customs processing, carrier delays, weather conditions, or other circumstances beyond our control.
If you believe your package has been lost in transit, please contact us and we will work with the shipping carrier to investigate the matter.
Contact Us
For any questions regarding your order, please contact our support team at:
We are committed to providing a fair and transparent shopping experience for all customers.